Loughborough Model Centre

Terms and conditions of sales

Privacy Statement

Loughborough Model Centre will ensure protection of your privacy. We will only use the information that we collect about you for our own use, and will not distribute or sell any information we have.

With ever order taken with Loughborough model centre, your name is added to our marketing database, you have the right to be removed from the database within the first mail you receive from us.

We collect, but do not store you’re credit/debit card details, but we do store the following information for our own marketing use.

-     Your name and address

-     Your telephone number

-     Your email address

We hold information about customers to help speed up the order process for advanced/future orders. The personal information which we hold will be held securely. This does not include your payment details.

If you have any questions/comments about privacy, you should email us at loughboroughmodelcentre@yahoo.com

Returns & Refund Policy

In the unlikely event that you are not satisfied with any product you receive from us, please return it for exchange (if we have more in stock, we will always exchange in the first instance) or refund, (if no exchange is possible) within 14 days.

P& P costs will not be refunded.

Pre order Policy.

We operate a pre-order policy.

We charge a £1 deposit for this service, this is so that we can offer the lowest prices possible when the new releases arrive.

The £1 is returnable on the discretion of Loughborough model centre, ie if we fail to supply quickly enough.

We will not return the deposit for reasons such as the customer finding the model cheaper elsewhere.

Cancellation

You can cancel an order and return any goods that may already have been dispatched up to 7 days from receipt (see return policy)

Our Terms & Conditions do not affect your statutory rights.