Loughborough Model Centre

Terms and conditions of sales (March 2011)

Privacy Statement

Loughborough Model Centre will ensure protection of your privacy. We will only use the information that we collect about you for our own use, and will not distribute or sell any information we have.

With ever order taken with Loughborough model centre, your name is added to our marketing database, you have the right to be removed from the database within the first mail you receive from us.

We collect, but do not store you’re credit/debit card details, but we do store the following information for our own marketing use.

-     Your name and address

-     Your telephone number

-     Your email address

We hold information about customers to help speed up the order process for advanced/future orders. The personal information which we hold will be held securely. This does not include your payment details.

If you have any questions/comments about privacy, you should email us at loughboroughmodelcentre@yahoo.com

Returns & Refund Policy

In the unlikely event that you are not satisfied with any product you receive from us, please return it for exchange (if we have more in stock, we will always exchange in the first instance) or refund, (if no exchange is possible) within 14 days.
Refunds will only be issued, on faulty goods, that cannot be exchanged.

P & P costs will not be refunded.

Pre order Policy.

We operate a pre-order policy.

We do not charge a deposit for this service,  we aim to release models to pre order customers with 2 days of arrival into stock at Loughborough.

Loughborough Model Centre reserve the right to amend an advertised pre order price, only in such instance where the supplier/manufacturer has announced a new higher RRP for the item before its initial delivery to us. We will however endeavor to honour the price if the manufacturers increase is no higher than 5%.

Should we have to charge a higher price because of a Manufacturers RRP increase, it will be done on a pro-rata basis (i.e. if the manufacturers increase is 12% then ours will also be 12%, however we will absorb the first 5%, leaving an increase of just 7% to the customer). 

If the Manufacturer should decrease the RRP on an item before its release date, then Loughborough Model Centre will also reduce our price by the % difference offered by the manufacturer/supplier on the original RRP.

Cancellation

You may return any goods that may already have been dispatched up to 7 days from receipt (see return policy)

Please note when placing an order with us using our website, you are entering a legally binding contract of supply, with Loughborough Model Centre.

If an order is cancelled for any unreasonable reason, Loughborough model centre reserve the right to charge a £5 transaction cancellation fee to the customer account to cover the costs of the cancellation.
(Unreasonable reasons would include buying models from elsewhere, forgetting the model was on order with us, finding the model cheaper elsewhere etc..).
We will not accept order cancellations, once the order has been dispatched.

Loughborough Model Centre will not be responsible for unavailabilty of Pre Ordered Models due to short supply/deliveries from the Manufacturers. This short delivering is beyond our control, however we will try to source the models from elsewhere to fulfill the order.

Our Terms & Conditions do not affect your statutory rights.