Loughborough Model Centre (T/a TTCDiecast.com)

Terms and conditions of sales (Updated Jan 2021) 

Privacy Statement

Loughborough Model Centre will ensure protection of your privacy. We will only use the information that we collect about you for our own use, and will not distribute or sell any information we have.

With ever order taken with Loughborough model centre, your name is added to our marketing database, you have the right to be removed from the database within the first mail you receive from us.

We do not store you’re credit/debit card details, but we do store the following information for our own marketing use.

-     Your name and address

-     Your telephone number

-     Your email address

We hold information about customers to help speed up the order process for advanced/future orders. The personal information which we hold will be held securely. This does not include your payment details.

If you have any questions/comments about privacy, you should email us at sales@ttcdiecast.com

Our full Privacy Policy can be found here http://www.ttcdiecast.com/privacy.asp

Returns & Refund Policy

In the unlikely event that you are not satisfied with any product you receive from us, please return it for exchange (if we have more in stock, we will always exchange in the first instance) or refund, (if no exchange is possible) within 14 days.
Refunds will only be issued, on faulty goods, that cannot be exchanged.

If a refund is requested on goods that can be exchanged, then post and packing charges will not be refunded.

P & P costs will not be refunded except on faulty goods. This is inline with the distance selling regulations 2000,  which states that as a retailer, we must inform you that Postage and Package charges will not be refunded, without exception on non faulty items, before the sale/contract is made. (See above)

Warranty

In the unlikely event that you're item fails. then in most cases you are covered by a manufacturers warranty. 
These differ depending on which manufacturer has produced the item.
The Warranty (if offered), is an agreement between yourself and the Manufacturer, and should be dealt with as such. (We do not offer warranty for new items, the Manufacturer offers this)
We are happy to deal with returns, and replacement for the first 28 days, but after this period, warranty must be dealt with as per the instruction included from the manufacturer supplied with the item. 

We suggest dealing directly with the manufacturer after 28 days as it will speed up the process of getting the items returned to you as many manufacturers have a minimum return level for shops to return items to them, and items can be here for a period of time, before that is met, therefore delaying the whole process. 

 Pre order Policy.

We operate a pre-order policy.

We do not charge a deposit for this service, However we will not tolerate customers that abuse this service. (We purchase models in volumes dependent of our Pre Order volumes.)
We aim to release models to pre order customers with 7 days of arrival into stock at Loughborough.
If you have not received a payment link for an item that has been advertised for sale somewhere else within 7 days, please make contact with us. Please do not purchase the model elsewhere as we may well be working through Volumes of orders. 

Loughborough Model Centre reserve the right to amend an advertised pre order price, only in such instance where the supplier/manufacturer has announced a new higher RRP for the item before its initial delivery to us. 

Should we have to charge a higher price because of a Manufacturers RRP increase, it will be done on a pro-rata basis to match the increase (in %) on RRP as advertise at the time of supply by a percentage discount on the new RRP, to match the original pre order discount % (IE Hornby 10%, Bachmann 15%). 

If the Manufacturer should decrease the RRP on an item before its release date, then Loughborough Model Centre will also reduce our price by the % difference offered by the manufacturer/supplier on the original RRP.

A 'Stripe payment link' will be sent once the pre order has arrived in to stock, and this should be paid by return, this link will include P&P Charges in line with what service you have selected (an example of 1 bus postage costs would be £4 Evri, £4.95 RM48, £6.45 RM24)
We will send a payment reminder after 7 days, after which we reserve the right to cancel the pre order and put the stock back on general sale. 
We often discount our pre order prices as an incentive to pre order, therefore in certain instances (for example, if a model is short, very limited, or sold out at release date) our pre order price will be cheaper than our advertised price when the model is actually released. 

None payment of the Invoice, could result in loosing the additional discount that came with pre ordering. 

Cancelling or modifying any part of a pre order after the item/s have arrived in stock may result in you loosing any pre order discount offered on any part or all of the pre order.

We also have a 3 strike and your out policy with unpaid payments for Pre Orders, IE, should you fail to pay for 3 different pre orders from us at different times, for different models, you will loose your ability to pre order from us in the future. 

Postage charges 

Please see our postage rules page under the information banner on the left.
Should The wrong postage be chosen, Loughborough Model Centre, will change to the correct postage means, and charge accordingly.
(ie if you have chosen 'pre order' when the item is actually in stock and should have chosen 1st/2nd class)

We aim to dispatch items as quickly as possible, (normally within 2-3 Days), but be aware that during busy periods, this can be extended to delivery within 28 days.

Please do not chase us for deliveries until a minimum 14 days has passed.

If express delivery is required, please use 1st class, and follow it up with an email to say the order is urgent, or call us and we can deal with it case by case.

If a postage charge has been advertised, and a subsequent increase in postage rates has been applied by our suppliers (Hermes or Royal Mail), we reserve the right to increase or postage rates accordingly (We will not contact you if the rate increase is 50p or less)

International Postage and Tax

International orders will normally incur import duty from the country of order. 
This tax is out of our control and is applied at differing rates dependent on the country accepting the order. 
If appropriate, we remove VAT on export orders when the order is placed, Allowing the country tax to be added when the item arrives at its destination country. 

Should a package be sent out and then returned to us due to non-payment of additional destination country taxes and import duties at the destination country, the original postage charge will not be refunded, and a 10% Handling charge will be added to the refund before the refund is made to cover 'Reasonable' costs involved in picking packing and sending the original package.  
We will offer the chance to pay for the item to be resent before the refund is made. 

Cancellation 

You may return any goods that may already have been dispatched up to 7 days from receipt (see return policy)

Please note when placing an order with us using our website, you are entering a legally binding contract of supply, with Loughborough Model Centre.

Any goods cancelled that have already been shipped, or have been ordered in specifically for that order will be subject to a 10% handling fee.

If an order is cancelled for any unreasonable reason, Loughborough model centre reserve the right to charge a £5 transaction cancellation fee to the customer account to cover the costs of the cancellation.
(Unreasonable reasons would include buying models from elsewhere, forgetting the model was on order with us, finding the model cheaper elsewhere etc..).
We will not accept order cancellations, once the order has been dispatched.

Loughborough Model Centre will not be responsible for unavailability of Pre Ordered Models due to short supply/deliveries from the Manufacturers. This short delivering is beyond our control, however we will try to source the models from elsewhere to fulfil the order.

Stock

Not every item shown on our website is held 'in stock', and we do not operate a 'Live Stock' system. This means there may be occasions that we have to order and item in to fulfil an order. 
This can sometimes delay delivery times, but we would still aim to dispatch your order within 14 days maximum, however this may be extended during busy periods (See Postage notes above) 
Very occasionally an item will be sold out. If so we will try our best to source the items for you, but failing that a full refund will be made as soon as we know we cannot get it.

Payment Plans

We offer payment plans for both standard orders and pre orders over the value of £100.
The plan is very simple, once the order is placed, we will send you a 'Worldpay - Payment link' for 25% of the value of the order, which must be paid within 24hrs of the link being sent. 
We will then send you 3 further links on the 1st of each following month for payments of 25% of the total order value. 
After the 4th payment the order will be paid for and the goods will be sent (if it is a stock order) or dispatched as soon as they are released (If it is a Pre-Order). There is no charge for this service.
Should you default on payments, or cancel the plan after payments have been made, then a refund of money sent to us will be refunded minus a 10% fee to cover the 'Worldpay' Fees we have to pay on the payments and the time spent administrating the payments. 
If there is more than one item on an order, the order will be grouped until all the items are ready for dispatch, as only one postage charge will have been added to the order. However you can have the items delivered individually if requested (Additional postage charges will be charged to cover this)
If you do not agree with these terms, then please do not use the service. We have made them as simple as possible.

Intellectual Property 

Any intellectual property on this website remains the property of Loughborough Model Centre, or used with permission by Loughborough Model Centre from the original copyright holder, must not be used without prior written permission.
Should such copyrighted material be found published elsewhere, then Loughborough Model Centre have the right to Charge a fee of £5 per item, for the use of our property.  

Our Terms & Conditions do not affect your statutory rights.